Qinghe County TEP rubber products Co., LTD. After-sales service system

In the increasingly competitive rubber products industry, Qinghe County TEP Rubber Products Co., Ltd. has always adhered to the "quality-oriented, service first" business philosophy, committed to providing customers with excellent products and meticulous after-sales service. As a professional rubber products enterprise integrating research and development, production and sales, Tepu Rubber not only strictly controls product quality in the production process, but also builds a comprehensive and multi-level service system in after-sales service to ensure that every customer can enjoy a service experience beyond their expectations.

First, service concept: customer-centric, create value
Terp Rubber knows that quality after-sales service is the bridge between enterprises and customers to establish long-term trust relationship. Therefore, we always put the needs of customers in the first place, through the fast response, professional answers, efficient problem solving service attitude, and strive to create value for customers in every service, to achieve win-win situation.

Second, service system: comprehensive coverage, meticulous

1. Pre-sale consultation
Professional team: Set up a pre-sales consulting team composed of industry experts and technical backbone, to provide customers with product selection, performance introduction, application scenario analysis and other all-round consulting services.
Customized solutions: According to the specific needs of customers, provide personalized and customized product solutions to ensure that products perfectly match customer needs.

2. Support in sale
Order tracking: Establish an order management system to track the production progress of orders in real time to ensure that customers can grasp the status of orders at any time.
Logistics support: Cooperate with a number of well-known logistics companies to provide safe and fast logistics transportation services to ensure that products are delivered to customers on time.

3. After-sales service
Quick response: Set up 24-hour customer service hotline and online customer service system to ensure timely response to customer problems.
Technical support: Provide detailed product instructions and video tutorials, and have a professional technical team at any time to answer the technical problems encountered in the use of customers.
Warranty service: All products enjoy the warranty period stipulated by the state, and provide free repair or replacement service during the warranty period. For products beyond the warranty period, we also offer preferential repair service solutions.
Regular return visit: Establish a customer return visit mechanism, regularly understand the use of products, collect customer feedback, and constantly optimize products and services.
Third, service features: innovation, caring service
Remote service: Use modern information technology to carry out remote fault diagnosis, technical support and other services to reduce customer waiting time and improve service efficiency.
Training services: Regularly hold product use training courses, invite customers to participate in, improve customer awareness of the product and operation ability.
Green service: Advocate the concept of environmental protection, provide waste product recycling services, help customers to achieve green production.